Policies & Frequently Asked Questions
Should you have any questions that aren’t answered in my policies or FAQ, please don’t hesitate to contact me.
This policy covers how I use your personal information. I take your privacy seriously and will take all measures to protect your personal information. I will never share your personal information with anyone. Your information is only used to fill your order. This includes: name, billing address, shipping address, email address, phone, and credit card information.
All artwork featured on my website are original works of art. I do not make or sell reproductions.
All pricing is in US dollars.
Artwork Shipped Unframed
Prices are for unframed art. I recommend the framing be done at a local framer near you since you can customize the frame to suit your personal preferences and decorating requirements as well as save on shipping costs. All artwork are on flat canvas panel or board, so framing is necessary (no glass or matting needed). If you prefer the artwork to be shipped to you framed, please contact me directly for additional info on frame and shipping costs.
I accept all major credit cards through my affiliation with PayPal® (please note: you DO NOT need a PayPal account to use the online payment option, only a credit card).
The package will be sent after payment has been received. Customers are obliged to pay within three (3) days of placing the order. If payment has not been received on the fourth day, the transaction will be cancelled.
Out of state orders WILL NOT be charged sales tax. In state (Utah) orders will be charged a 6.85% sales tax.
Purchases Outside the United States
Please note that customers outside the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.
If you are local or are in the area and would like to come to the studio in Salt Lake City to pick up the artwork in person please contact me to schedule a time. You can also pay by cash or personal check when you pick up.
Problems or Issues
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.
Artwork is carefully wrapped in paper then protective bubble wrap and shipped in cardboard packaging.
All orders will ship within 5-7 business days from the date of payment. The package will be shipped to the shipping address provided. Sorry but I cannot ship to P.O. Boxes.
I use the following carriers for shipping your order: U.S. Postal Service (USPS), United Parcel Service (UPS), or FedEx. Oversized artwork will be shipped by other freight carriers.
The rate charged for shipping of your order is based on the weight of your products, its size, and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have the chance to decide on whether to place your order.
If a tracking number is provided by the shipping carrier, I will update you via email with the tracking information. If I am aware of any delay, I will contact you.
If you are trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to packaging and shipping. UPS and FedEx deliveries occur Monday through Friday, excluding holidays. When shipping overseas, customs can delay packages by up to 6 weeks.
Return & Refund Policy
How to Return
Once you’ve received your original artwork, you have seven (7) days to notify me that you'd like to return the work for a refund. You may return the artwork provided that it is returned in its original condition and packaging. You will then have three (3) days from the day you contacted me to ship out the artwork through a traceable method and provide me with the shipment’s tracking number.
Step 1—Please let me know within seven (7) days of the art delivery date, by email (firstname.lastname@example.org) or by phone (801-485-2934), that you wish to return the artwork.
Step 2—Repackage artwork using the original packing materials and ship to:
1567 Bryan Ave
Salt Lake City, UT 84105
Step 3—You will be responsible for paying for your own shipping costs for the return. Shipping costs are nonrefundable.
Step 4—Email all shipping details including the shipment tracking number to email@example.com.
Once I receive your return, I will immediately notify you on the status of your refund after inspecting the artwork. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise in its original condition. The amount owed will be refunded to your original method of payment in the same currency and using the same exchange rate as your original order (minus the credit card transaction fee on the order, the nonrefundable original shipping costs, and international customs fees, if any).
Customers are obliged to pay within three days of placing the order. If payment has not been received on the fourth day, the transaction will be cancelled.
FAQ—FREQUENTLY ASKED QUESTIONS
The questions below represent specific questions that have been asked. This section will be updated as further questions arise.
Archival Protection & Hanging Artwork
All my artworks are coated with multiple coats of UV protection. Even with UV protection, it is best to hang any and all artwork away from direct sunlight and high humidity areas.
Dusting with a new Swiffer duster is all that is needed from time to time for cleaning.
Please feel free to frame the artwork to suit your personal preference and style. For those that wonder how I like to frame my artwork: I typically frame the work in a simple 3-inch wide flat molding frame finished in a satin black or a dark-glazed espresso brown. I like the bold width and the dark finish brings out the colors in the work. The artwork does not need to be framed under glass or with matting since there are some dimensional qualities to the collaged materials.